Employee Complaints, Concerns, and Grievances
El Paso Leadership Academy is committed to providing the best possible working conditions for its employees. Part of this commitment is encouraging an open and frank atmosphere in which any problem, complaint, suggestion, or question receives a timely response from supervisors and management. Employees of El Paso Leadership Academy who have a complaint or concern about the work environment are encouraged to resolve their concerns informally with their co-workers and/or supervisors at the lowest level possible. If the employee is not satisfied with the outcome the informal resolution, he/she may file a formal complaint in writing. Except for sexual harassment complaints where the supervisor is the subject of the complaint, all employees shall first bring their work-related complaints or concerns to their immediate supervisor.
Formal Complaint Process
Complaints or concerns that are not resolved at the supervisory or informal level may be brought to the attention of the Chief Executive Officer within 15 school days of the date the employee knew or should have known of the complaint. The complaint or concern addressed to the Chief Executive Officer must be in writing, must be specific and, where possible, suggest a resolution. The Chief Executive Officer shall attempt to respond to the complainant and issue a written decision within ten days of receipt of the written complaint.
Employees who are dissatisfied with the response of the Chief Executive Officer may make their complaint known in writing to the Board of Directors within ten days of receiving the Chief Executive Officer’s decision or, if no decision is issued, within ten days of the deadline for issuing a decision. The complaint shall be directed to the President of the Board, and shall include a copy of the written complaint to the Chief Executive Officer along with a copy of the Chief Executive Officer’s decision. A copy of this appeal shall also be delivered to the Chief Executive Officer. The President of the Board shall, at the next regular meeting of the Board, provide a copy of the complaint record to all Board Members. Any action of the Board regarding the complaint shall be taken in compliance with the Open Meetings Act. The failure of the Board of Directors to act on a complaint has the effect of upholding the decision below. The decision of the Board is final. Neither the Board of Directors nor any school employee shall unlawfully retaliate against an employee for bringing a concern or complaint.